FAQ

Is it New?

Unless specifically marked as [USED] (see the Outlet), all items are new and factory fresh.

Is it In Stock?

Items that show "Add to Cart" are in stock and ready to ship.

Items that are not currently in stock will display "Not Available".

Items available for pre-order will display "Pre-Order" (and typically the date of expected shipment).

How do you Ship?

US Shipping is free for orders over $20. We ship most items via USPS Priority Mail.

International rates vary by country, usually around $30. Prices and shipping costs do not include VAT or other import taxes which may vary from country to country. Buyer is responsible for all import taxes and duty.

Can I Return it?

For new items, a full refund is available via the original payment method within 14 days of purchase. Buyer covers return shipping costs unless the return is the result of a shipping error or manufacturer's defect. Items must return in the same condition as when first shipped. Returned items must be in original packaging and include all manuals, stickers, documents and accessories. We reserve the right to refuse any returned item if it does meet these conditions.

For used items, a full refund is available via the original payment method within 7 days of purchase. Buyer covers return shipping costs unless the return is the result of a shipping error. Return items must return in the same condition as when first shipped. We reserve the right to refuse any returned item if it does meet these conditions.

To return your item, please contact us for an RMA number (and a return label, if applicable). We do not charge a restocking fee.

NOTE: Do not use only the item's original box for return shipping. The box is a part of the product and must be returned in original condition.


How can I contact you?

Visit the Contact page for our email, phone and address.